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THE LEDGER.

Last updated: June 2026

We believe in absolute transparency. No hidden clauses, no silent additions. This is exactly how we operate, how we handle your data, and how we manage money.

Terms & Conditions

These terms govern every project and service agreement between Aperio Studios and its clients.

Clause 1 — Scope of work

"No surprise invoices. You only pay for what we agreed on."

Scope of work

Every engagement begins with a written proposal describing deliverables, timeline and price. Work outside that scope is quoted separately before it starts: no surprise invoices, no silent additions.

Clause 2 — Payments

"Projects require an advance. Invoices are due in 14 days."

Payments

Projects are billed in milestones agreed in the proposal, typically an advance to reserve the schedule and the balance against deliveries. Invoices are due within 14 days. Work may pause on accounts more than 14 days overdue.

Clause 3 — Intellectual property

"Once paid, you own it completely. We just show it in our portfolio."

Intellectual property

On receipt of final payment, full ownership of the delivered design and code transfers to you. We retain the right to showcase non-confidential work in our portfolio unless agreed otherwise in writing.

Clause 4 — Revisions

"Revisions are included. Endless changes cost extra."

Revisions

Each milestone includes the revision rounds stated in the proposal. Additional rounds are billed at our standard rate, quoted before we begin.

Clause 5 — Client responsibilities

"If you are late delivering feedback, the project gets delayed."

Client responsibilities

Timelines assume timely feedback and provision of content, credentials and approvals. Delays on inputs shift delivery dates by at least the same amount.

Clause 6 — Liability

"We are only liable up to the cost of your project."

Liability

Our total liability for any claim arising from a project is capped at the fees paid for that project. We are not liable for indirect or consequential losses, or for third-party services we integrate on your instruction.

Clause 7 — Governing law

"Governed by Bangladesh law. We fix disagreements directly."

Governing law

These terms are governed by the laws of Bangladesh. We will always try to resolve any disagreement directly and in good faith first.

Privacy Policy

We collect the minimum information needed to respond to you and run our studio.

Clause 1 — What we collect

"We only collect what you type into our forms, plus basic server logs."

What we collect

When you contact us or submit a review, we receive the details you type: your name, contact information and message. Our hosting provider records standard server logs (IP address, pages visited) for security and uptime.

Clause 2 — How we use it

"We use it to reply to you. We never sell or trade your data."

How we use it

To reply to your enquiry, scope and deliver your project, and publish reviews you submit (after human moderation). We do not sell, rent or trade your information with anyone.

Clause 3 — Cookies & analytics

"We use basic cookies to remember preferences. Tracking is fully anonymous."

Cookies & analytics

The site stores small preferences (such as your currency choice) in your browser. Any analytics we run are aggregate and used only to understand how the site performs.

Clause 4 — Retention & your rights

"You can ask us to delete your data at any time."

Retention & your rights

Enquiry emails are kept as ordinary business correspondence. You may ask us at any time to see, correct or delete the personal information we hold about you: write to us via the contact page and we will act promptly.

Clause 5 — Third parties

"We use secure providers for hosting and email delivery."

Third parties

Form submissions are delivered to our inbox by an email relay service; project infrastructure (hosting, databases) is operated by reputable providers under their own security terms.

Refund Policy

We price in milestones precisely so you never pay for work you have not seen.

Clause 1 — Before work begins

"Cancel before we start, get a full refund."

Before work begins

If you cancel before we have started, your advance is refunded in full minus any third-party costs already committed on your behalf (such as licences or domains).

Clause 2 — Mid-project

"You only pay for the work we have completed."

Mid-project

You may stop a project at any milestone boundary. Completed milestones are payable in full; the unstarted remainder of the project is not charged. Partially completed milestones are billed for the work done to date.

Clause 3 — Delivered work

"Approved work is not refundable. If it breaks, we fix it for free."

Delivered work

Milestones you have reviewed and approved are not refundable. If something we shipped is defective, we fix it at no charge: that is covered by the support window in your proposal, not by a refund.

Clause 4 — How refunds are paid

"Refunds return to your original payment method in 14 days."

How refunds are paid

Approved refunds are returned through the original payment method within 14 business days.